• All orders placed on our website are deemed the customer's responsibility. You will receive a proforma invoice in your inbox confirming your order. If you do not receive an automated invoice it means that your order was not placed successfully. Orders will not be processed until paid in full either through MWEB’s secure server online or by EFT directly into the LOOK business account.
• Customers must register with us with their correct contact details before shopping.
• If you are uncertain if an order was submitted, please contact customer service at 021 7946636 or email: dawn@look.co.za.
• Customer Service will happily take down your information and let you know if you have ordered more than once. Failure to report an order problem within a 2 hour time period could result in your order being processed more than once, If this happens, we cannot guarantee that we can stop the additional orders, therefore we do not issue refunds.
• Reporting Errors or Orders Not Received

• If you notice an error in your order, please report it to us immediately. Any errors made by the customer, will be the customer’s responsibility.
• Any errors made by LOOK must be reported to us by email to dawn@kidslabels.co.za within 21 days of receipt of the order so that we can remake and reship the order. If your order is misprinted or damaged, we will happily replace the EXACT order you placed and promptly ship it to you. You do not have the option to alter wording, color choice, style number , etc…
• Any Orders NOT received must be reported to us within 21 days after the projected received date. If you do not notify us within the 21 days, to report an error made by our company or an order that was never received, LOOK will not be responsible to remake, reship, or issue credit for the original order.
• There are no exceptions to this policy.

Returns

• We do not accept refunds or exchanges on any personalized items. Every order we process is done on a custom basis so if you have any doubt about what you are ordering we can gladly send you a sample. Since we print exactly what you send us, we strongly suggest you carefully PROOF READ your order. We will not be responsible for re-printing an order you have entered or sent incorrectly.
• Please note- colors that you see on your monitor can vary and may not be exact. We also manufacture items that can vary from dye lot to dye lot. Please request a sample if you are uncertain of a color choice.

Delivery

• Standard processing for most products is approximately 4 to 21 business days plus shipping time. (This is not a guaranteed time frame as certain circumstances may cause a longer delivery)
• Look will send you the tracking number of your order. It is the customers responsibility to collect the order with 30 days otherwise we will recharge to send the order if it gets returned to us.
• Standard delivery excludes INTERNATIONAL orders which could take up to an additional 3 weeks. Orders will be sent registered mail that takes on average 4-5 working days. We do offer Rush services which MUST be phoned in. Call us at 021 7946636 to inquire.

Rush Service

• Rush orders must be phoned in to our customer service department at 021 7946636. A standard Rush order is R250.00 per item/ Not per order. Shipping charges are extra. You may choose overnight, 2nd day air or ground service- we will rate shop your price according to your zip code and delivery area.

Privacy Policies

• Name Maker Inc DOES NOT sell, trade or share customer information with any other companies. Information we gather from the customer is strictly for the purpose of fulfilling, charging and shipping the customers orders. We collect phone numbers and email addresses in case we need to contact the customer regarding their order.
• We consider credit card fraud a very serious criminal offense. If there is any doubt about an order placed, we will contact you via email or phone, so we can verify that it is valid. If we cannot resolve the suspect transaction we will cancel the order with no notice or correspondence sent.

If you do not see the answer to your question here, contact customer service at 0217946636.
Business hours are Monday thru Friday 8:30 a.m. to 4:00 p.m. We are closed on weekends and between 23 December – 3 January.